Terms & Conditions

Introduction

These Terms and Conditions ("Terms") govern your use of Osmosian AI Phone Agent services provided through the website https://osmosian.tech/ ("Platform") and related services. The Platform is owned and operated by Osmosian Tech Private Limited, a company incorporated under the Companies Act, 1956 with its registered office at Vijay Nagar, Indore, India.

Service Description

Osmosian provides AI-powered phone agent services that handle customer interactions, sales calls, appointment scheduling, customer support, and other communication tasks through artificial intelligence technology. Our AI agents are designed to sound human, work 24/7, and integrate with your existing business systems.

Acceptance of Terms

By accessing, browsing, or using the Platform and our AI phone agent services, you indicate your agreement to all the terms and conditions under these Terms of Use. If you do not agree to these Terms, please do not use our services.

User Obligations and Responsibilities

• You must provide accurate, complete, and up-to-date information during registration and maintain the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account and for ensuring compliance with applicable laws and regulations in your jurisdiction.
• You must use our AI phone agent services only for lawful business purposes and in accordance with these Terms.
• You agree not to use our services for telemarketing, spam calling, harassment, or any illegal activities.
• You must comply with all applicable telecommunications laws, including but not limited to consent requirements for recording calls and data protection regulations.

AI Phone Agent Services

• Our AI agents are designed to handle customer interactions, but may not be suitable for all types of communications or emergency situations.
• While our AI technology is advanced, you acknowledge that AI responses may occasionally be imperfect or require human intervention.
• You are responsible for monitoring AI agent performance and ensuring appropriate escalation procedures are in place.
• Call recordings and transcripts may be stored for quality assurance and improvement purposes, subject to our Privacy Policy.

Payment and Billing

• You agree to pay all fees associated with your selected service plan as outlined on our pricing page.
• Billing is processed according to your chosen plan (monthly or annual), and payments are due in advance.
• Usage beyond plan limits may result in additional charges as specified in your service agreement.
• Refunds are subject to our refund policy and may be prorated based on usage and circumstances.

Data and Privacy

• We collect and process data necessary to provide our AI phone agent services, including call recordings, transcripts, and customer interaction data.
• Your data is handled in accordance with our Privacy Policy and applicable data protection laws.
• You are responsible for obtaining necessary consents from your customers for call recording and data processing.
• We implement appropriate security measures to protect your data, but you acknowledge that no system is completely secure.

Intellectual Property

All content, technology, and materials on the Platform, including our AI algorithms, software, and related intellectual property, are proprietary to Osmosian Tech Private Limited. You may not copy, modify, distribute, or reverse engineer any part of our services without express written permission.

Service Availability and Limitations

• While we strive for 24/7 availability, we do not guarantee uninterrupted service and may perform maintenance that temporarily affects availability.
• We provide our services "as is" without warranties of any kind, express or implied.
• We are not liable for any indirect, incidental, or consequential damages arising from your use of our services.
• Our liability is limited to the amount you paid for the services in the preceding 12 months.

Termination

Either party may terminate this agreement with appropriate notice as specified in your service plan. Upon termination, you will lose access to the services, and we may delete your data after a reasonable retention period.

Indemnification

You agree to indemnify and hold harmless Osmosian Tech Private Limited, its affiliates, and their respective officers, directors, agents, and employees from any claims, damages, or expenses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Indore, Madhya Pradesh, India.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

Contact Information

For questions about these Terms or our services, please contact us through the contact information provided on our website at https://osmosian.tech/.