Customer Success Stories

Challenge:

High customer support costs and long wait times leading to customer dissatisfaction.

Solution:

Implemented Osmosian AI phone agents to handle tier-1 support inquiries and basic troubleshooting.

Results:

• 65% reduction in support costs
• Average wait time reduced from 15 minutes to under 30 seconds
• Customer satisfaction increased by 22%

Challenge:

Struggling to handle high call volumes for routine banking inquiries and transactions.

Solution:

Deployed Osmosian AI agents to manage account inquiries, transaction history, and basic services.

Results:

• Handled 10,000+ daily customer inquiries with 96% resolution rate
• Reduced operational costs by $2.3 million annually
• Freed up human agents to focus on complex financial advisory services

Challenge:

High no-show rates for appointments and inefficient scheduling processes.

Solution:

Implemented Osmosian AI phone agents for appointment scheduling, reminders, and follow-ups.

Results:

• Decreased appointment no-shows by 47%
• Increased patient satisfaction by 35%
• Saved 120+ hours of staff time per week across 12 locations

Challenge:

Seasonal spikes in customer service inquiries overwhelming staff and leading to lost sales.

Solution:

Deployed Osmosian AI agents to handle product inquiries, order status, and returns processing.

Results:

• Increased sales conversion by 35% during peak seasons
• Reduced abandoned calls by 78%
• Scaled customer service capacity without additional hiring

Challenge:

Inefficient enrollment processes and limited support for prospective student inquiries.

Solution:

Implemented Osmosian AI agents to answer program questions and guide application processes.

Results:

• Enrollment inquiries handled increased by 300%
• Application completion rate improved by 42%
• Student satisfaction with enrollment process increased by 58%

Challenge:

Difficulty managing high volumes of shipment tracking and delivery inquiries.

Solution:

Deployed Osmosian AI agents to handle tracking requests, delivery updates, and basic customer service.

Results:

• 90% of tracking inquiries resolved without human intervention
• Customer service team size reduced by 40%
• Customer satisfaction maintained at 94% despite reduced staff