Privacy Policy

1. Introduction

At Osmosian, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI phone agent services, visit our website, or interact with us in any way.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Contact information (name, email address, phone number, postal address)
• Account credentials (username, password)
• Billing information (credit card details, billing address)
• Company information (company name, size, industry)
• User preferences and settings

2.2 Call Data

When you use our AI phone agent services, we collect:

• Call recordings and transcripts
• Caller information
• Call metadata (duration, time, date)
• Information provided during calls

2.3 Usage Information

We automatically collect certain information about your use of our services, including:

• Log data (IP address, browser type, pages visited)
• Device information (hardware model, operating system)
• Performance data (usage patterns, feature interactions)
• Cookies and similar technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing transactions and managing your account
• Training and improving our AI models
• Analyzing usage patterns and trends
• Communicating with you about our services
• Protecting against fraudulent or illegal activity
• Complying with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service providers who perform services on our behalf
• Business partners with your consent
• Legal authorities when required by law
• In connection with a business transaction (merger, acquisition, sale)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Restriction of processing
• Data portability
• Objection to processing

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@osmosian.com or by mail at 123 AI Boulevard, San Francisco, CA 94105, United States.