Privacy Policy
Introduction
Effective Date: July 10, 2025
This Privacy Policy describes how Osmosian Tech Private Limited ("we," "us," "our") collects, uses, shares, and protects your personal information when you use our AI-powered phone calling services through our website https://osmosian.tech/ and related services (collectively, the "Platform").
We provide AI calling services exclusively within India, and your personal data will be stored and processed in India in compliance with applicable Indian data protection laws. By using our Platform or services, you agree to this Privacy Policy and our Terms of Service.
Information We Collect
Business Information
• Company name, business address, and contact details
• Authorized representative information and job titles
• Business registration number and GST details
• Industry type and business size information
Personal Information
• Name, email address, and phone number
• Professional designation and department
• Login credentials and account preferences
• Communication preferences and language settings
Service Usage Data
• Call logs, duration, and timestamp information
• Voice recordings (only for service improvement, with consent)
• API usage statistics and performance metrics
• Integration settings and configuration data
Payment Information
• Billing address and payment method details
• Transaction history and invoice records
• Bank account information (for refunds only)
• GST and tax-related information
Technical Data
• IP addresses and device information
• Browser type and operating system
• Website usage patterns and analytics
• Error logs and diagnostic information
How We Use Your Information
Service Delivery
• Provide AI calling and customer support automation services
• Process payments and maintain billing records
• Deliver technical support and account management
• Monitor service performance and uptime
Service Improvement
• Analyze usage patterns to enhance our AI technology
• Develop new features and service capabilities
• Conduct quality assurance and testing
• Generate performance reports and insights
Communication
• Send service updates and maintenance notifications
• Provide customer support and technical assistance
• Share relevant product updates and feature announcements
• Respond to inquiries and support requests
Legal Compliance
• Comply with Indian telecommunications and data protection laws
• Respond to legal requests and government inquiries
• Prevent fraud and ensure service security
• Maintain records as required by regulatory authorities
Information Sharing
We Do Not Sell Your Data
We never sell, rent, or trade your personal or business information to third parties for marketing purposes.
Limited Sharing
• Service Providers: Trusted partners who help deliver our services (payment processors, cloud hosting)
• Legal Requirements: When required by Indian law, court orders, or government requests
• Business Transfers: In case of merger, acquisition, or sale of business assets
• With Consent: When you explicitly authorize information sharing
Third-Party Services
• Payment gateways for transaction processing
• Cloud infrastructure providers for secure hosting
• Telecommunications carriers for call routing
• Analytics platforms (anonymized data only)
Data Security
Technical Safeguards
• End-to-end encryption for voice data and communications
• Secure API connections using HTTPS/TLS protocols
• Regular security audits and vulnerability assessments
• Multi-factor authentication for administrative access
Operational Security
• Employee background verification and security training
• Access controls based on job responsibilities
• Regular security policy updates and compliance monitoring
• Incident response procedures and breach notification protocols
Data Storage
All data is stored in secure data centers within India, complying with Indian data localization requirements and industry security standards.
Data Retention
Business Data
• Account information: Duration of service relationship plus 3 years
• Payment records: 7 years (as per Indian tax laws)
• Service logs: 2 years for compliance and support purposes
Voice and Communication Data
• Call recordings: 90 days (unless required longer for legal purposes)
• Call transcripts: 1 year for service improvement
• Usage analytics: 3 years for business analysis
Account Deletion
You can request account deletion through your dashboard or by contacting support. We will delete your data within 30 days, except for information required to be retained for legal or regulatory purposes.
Your Rights
Access and Control
• View and update your account information through the dashboard
• Request copies of your personal data
• Correct inaccurate or incomplete information
• Control communication preferences and marketing consent
Data Portability
• Export your data in standard formats
• Transfer data to other service providers
• Request data deletion (subject to legal requirements)
Consent Management
• Withdraw consent for data processing (where consent is the legal basis)
• Opt out of marketing communications
• Control voice recording and analysis preferences
Cookies and Tracking
Types of Cookies
• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and preferences
• No Advertising Cookies: We do not use cookies for advertising
Cookie Control
You can control cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may affect website functionality.
International Data Transfers
Your data is primarily stored and processed in India. Any international transfers are limited to essential service delivery and are protected by appropriate safeguards including contractual data protection clauses and adequacy decisions.
Children's Privacy
Our services are designed for businesses and we do not knowingly collect personal information from individuals under 18 years of age. If we become aware of such collection, we will take steps to delete the information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through email or website notification at least 30 days before they take effect.
Contact Information
Data Protection Officer
Email: info@osmosian.tech
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
General Inquiries
Website: https://osmosian.tech/
General: info@osmosian.tech
Compliance Statement
This Privacy Policy complies with Indian data protection laws including the Information Technology Act, 2000 and associated rules. We are committed to protecting your privacy and maintaining the security of your personal information in accordance with applicable regulations.